What if the device is registered by someone else? 1 If you enter it manually, double-check the setup code. 2 If you want to get access to it, ask the owner to share this device with you. 3 If you need to add this device, contact the owner to remove it first. Related articles Failed to connect to the network or cannot find my Wi-Fi. How to download and share my recordings? No voice instruction when long-pressing the device's SYNC button? How to install cameras with the mounting bracket? How can I identify a 2.4GHz Wi-Fi Network?