Compatible Devices
| Device | Supported Network |
| Noorio Spotlight Cam B200/B210 | 2.4GHz Wi-Fi 4 |
| Noorio Floodlight Cam B310 | 2.4GHz Wi-Fi 4 |
| Noorio Doorbell D110 | 2.4GHz Wi-Fi 4 |
Preparation
Before the setup, you may need
1
A Wi-Fi router has a 2.4GHz network enabled. Generally, networks that end with '5','_5', or '_5G' are usually a 5GHz network and other networks are most likely 2.4GHz networks.
2
A smart phone with Noorio App installed and connected to your <Home_Wi-Fi>.
Now, you are ready to open the Noorio App, register an account, and tap "Set Up a Device" to add your devices.
Set up your device
1
Scan the QR code on the back of the device. You can also manually select the device model and input the setup code.
2
Name your device.
3
Select your <Home_Wi-Fi>, or manually enter your Wi-Fi credentials as the one your phone connected to. Grant permissions if required.
4
Press and hold the SYNC button for over 2 seconds. Wait until the device prompts "Welcome to Noorio" and its LED flashes blue.
5
Press "Next" on the App, connect to the "Noorio_xxxx" Wi-Fi network if it prompted. Noorio camera creates this temporary network so we can transfer your Wi-Fi SSID and password to the camera.
6
Wait until your device is added to your account.
Failed to connect to the device many times or the device did not prompt "Connecting to the network".
1
Long press the device's SYNC button again and wait until its LED flashes blue. If the device does not play voice instructions, try to charge it for 10 minutes and try again.
2
If you have a proxy enabled on your phone, please turn it off during the setup.
3
Reboot your phone and try again.
If you still have issues with connecting to Noorio devices' temporary access point. It is most likely something wrong with your phone's settings. There are several troubleshooting steps you can diagnose the connecting issue.
For iPhone Users
1
Change Cellular Data Setting on Apple device
Go to your phone's Settings -> Mobile Data, turn off "Mobile Data".
2
Change Wi-Fi Settings on the Apple device
Go to your phone's Settings -> WLAN -> Ask to Join Networks, and select "Ask".
3
Reset Network Settings on the Apple device
If you have tried Step 1 & Step 2, and the Noorio App still cannot get the device connected to your Home Wi-Fi. You may need to reset your phone's network settings.
Go to your phone's Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings, enter your lock screen password and tap "Reset Network Settings". Your phone's Mobile Data & WLAN settings will be reset after a phone reboot. Then, try to set up your Noorio device again.
Go to your phone's Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings, enter your lock screen password and tap "Reset Network Settings". Your phone's Mobile Data & WLAN settings will be reset after a phone reboot. Then, try to set up your Noorio device again.
For Samsung and other Android Users
1
Remove saved "Noorio_xxxx" networks on the Android device
Go to your phone's Settings -> Connections -> WLAN -> (Three-dot on the top-right corner) -> Advanced -> Manage networks -> Noorio_xxxx, tap "Forget" to remove saved Noorio temporary networks.
2
Adjust the Smart Network Switch on the Android device
Go to your phone's Settings -> Connections -> WLAN -> ⋮ (Three-dot on the top-right corner) -> Advanced, turn off "Switch to mobile data".
3
Reset Network Settings on the Android device
Go to your phone's Settings -> General management -> Reset -> Reset settings -> Reset network settings, enter your phone's lock screen password and tap "Reset". Once the reset is done, please try to set up your device again.
Explanations of Device's Voice Instruction
| Voice Instruction | Explanations |
|
"Welcome to Noorio" "Welcome to Noorio, please set up your device with Noorio App." |
Device is ready to set up (If the device was brand new or has been reset) |
|
"Device reset successfully." "Device reset successfully, please set up your device with Noorio App." |
Device is ready to set up again(If you have already set up the device previously) |
| "Connecting to the network." |
Device has received your Wi-Fi credentials and trying to connect to your router. |
| "Device was added successfully." | Device is connected to the server and added to your account. |
| "Failed to connect to the network." |
Cannot connect to the Wi-Fi network or cannot find the Wi-Fi. Learn more. |
| "Failed to connect to the network, please check your WiFi password." | Wrong Wi-Fi password. Please double-check your Wi-Fi credential and set up your device again. |
| "Unable to connect to the server, please check your network." | Something is wrong when the device is connecting to the server, please check your network settings and try to set it up again. Learn more. |
If your questions are not listed above, or you have any other doutes, feel free to contact us via support@nooriolife.com with the following details, helping our development team to further identify your issues.
- Your mobile phone's model and OS version
- Noorio App version
- Device setup code or serial number
- Better with pictures and videos~